Effective Date: May 17, 2026
Hope Community Church (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, store, and share your information when you interact with our website and services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information You Provide
- Name, email address, phone number, mailing address
- Information submitted through forms (e.g., contact forms, prayer requests, event registrations, group sign-ups)
- Donation and payment information (processed securely through third-party providers)
- Account or profile information (where applicable)
b. Automatically Collected Information
- IP address
- Browser type and device information
- Pages visited and usage activity
- Cookies and tracking technologies (see Section 6)
c. Information from Third Parties
We may receive information from platforms we use, such as:
- Church management systems (e.g., TouchPoint)
- Streaming platforms (e.g., ChurchOnline, YouTube)
- Event or registration tools
- Payment processors (e.g., PayPay, authorize.net)
2. How We Use Your Information
We use your information to:
- Communicate with you (email, updates, pastoral care, event reminders)
- Process registrations, sign-ups, and donations
- Provide ministry services and support
- Improve our website and user experience
- Maintain internal records and church operations
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information.
We may share your information with trusted third parties, including:
- Service providers (e.g., payment processors, email platforms, analytics tools)
- Church management and engagement platforms
- Legal or regulatory authorities when required
All third parties are expected to handle your information securely and in accordance with applicable laws.
4. Donations & Payment Information
When you make a donation:
- Payments are processed through secure third-party vendors
- We do not store full credit card details on our servers
- Financial transactions are encrypted using industry-standard security measures
5. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information. While no system is 100% secure, we strive to safeguard your data against unauthorized access, disclosure, or misuse.
6. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Enhance user experience
- Analyze website traffic
- Remember user preferences
You can control cookie settings through your browser. Disabling cookies may affect site functionality.
7. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Request deletion of your data
- Opt out of certain communications
To exercise these rights, please contact us using the information below.
8. Third-Party Links
Our website may include links to third-party websites (e.g., livestreams, event platforms). We are not responsible for their privacy practices. We encourage you to review their policies.
9. Children’s Privacy
We do not knowingly collect personal information from children under 13 without parental consent. If you believe a child has provided information, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
11. Online Services & Streaming
We may use third-party services (such as livestream platforms and video hosting providers) to deliver services and content. These platforms may collect usage data according to their own privacy policies.
12. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us:
Hope Community Church
821 Buck Jones Rd, Raleigh NC 27606
919-532-0620
info@gethope.net